Shipping policy

Canada Domestic Shipping Policy

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends/holidays). During peak periods, processing may take up to 2 business days.

Shipping Methods & Delivery Time

  • Carrier: Purolator Ground / UPS Express

  • Delivery Time: 3-5 business days after shipment

  • Shipping Rates: Calculated and displayed at checkout

Shipping Restrictions

We do not ship to:
P.O. Boxes
APO/FPO addresses

Shipment Tracking & Confirmation

  • You’ll receive email updates with tracking information.

  • A physical receipt is included in your package. If missing, contact us at cs@orcaselect.com

Customs & Taxes

  • Customers are responsible for any customs fees, duties, or taxes applied to their order.

  • These charges are not included in the shipping cost.

Damaged or Lost Packages

  • We are not liable for damages or losses during transit.

  • If your order arrives damaged:

    1. Save all packaging materials and damaged items.

    2. Contact the carrier or email us at cs@orcaselect.com to file a claim.

Currency Conversion

By using our site, you consent to:

  • Third-party processing of your IP address for currency conversion.

  • A temporary session cookie to maintain your selected currency.

Questions? Contact us at cs@orcselect.com

 

Last updated: March 20, 2025